Checks were completed and I was given feedback on them. Kept up to date on what was happening.

Everything was very satisfactory

Took my car in for an not at a time which suited me and collected after work. Very convenient

Completed everything requested

Because you offer an excellent service.

Because nothing corresponds to the original offer. No car available, charged when I was told it was free, never told about the transport service until recently. And the fact that I had the opportunity to see the difference when I was in Hailsham .

They were very friendly and helpful. It was easy to book on-line and everything was agreed.

As above

I was given conflicting information regarding map updates for my car's nav system. I was told I could update via mini connected at home. Mini help line said it's not possible, very frustrating as I need another trip to the dealer for the update.

Rosie explained everything fully. Kept in touch up to & after delivery. One of the best car buying experiences I have had.

Long delay in feedback times, had to call to chase. No courtesy car available so left with no car for a day, and lack of communication for when car would be available. Needed to get taxi and rely on lifts which cost additional money. Cheap MOT cost.

Ease, slick, a high level of customer service that's so hard to find these days

Duayne was really helpful did not apply any pressure but gave us all options

Very satisfied, salesman was a little clueless (only reason for dropping half a star), but the branch manager was great.

Sales people very helpful updates on delivery

Did everything required, no dramas. Car was washed and hoovered too.

I was very well cared for, and the delivery process was lovely

Everyone was so pleasant, interested, and diligent.

Bit of confusion with comings and going staff wise, getting emails from someone who had left so not knowing who to speak to with queries but apart from that excellent.

This was a first service and therefore quite easy so I arranged to sit and wait for the service to be completed. I was told I would be attended by Charlotte but she was assigned to reception. My car was returned and I but I had to ask for it myself.

Great sales people, finance options and offerings of add ons

The purchase and delivery, all very good.

On booking staff didn't really try and help when I said I couldn't wait for 2 hours with a toddler. Sat waiting for a while in service centre while 2 members of staff discussed their new trousers!

Good service

Friendly sales team, prompt delivery. Easy process from start to finish.

Great service

In April I had been sent an advert for the new mini clubman and as I ordered mine in May I expected it to have all the new features (union flag lights etc). So I was disappointed when I collected it and it hadn't!

they did everything that had said they would

Excellent service

very efficient approachable salesman

Service was amazing they helped with everything and made me feel really welcomed

Car was not cleaned inside very well

Vehicle came to you for grinding noise to rear n/s wheel. Initial diagnosis stated brake disc was rubbing against disc. Upon examination r/n/s inner pad was worn away as was inner side of disc. Both needed replacing. Vehicle only had 12,000 ml

I had told you at booking that I needed a new tyre, but one not been ordered, thus had to be collected whilst I waited - meaning that I almost missed an appointment. the tyre put on did not match the other and pressures were not equal at the front.

The service team were great. I was seen quickly having left a message for someone to call me back to book me in this happened within 24 hours. My car was then booked in within a week. I was updated on the day with the work undertaken. Excellent

Very friendily and courteous staff

Excellent customer experience.

Service was great communication at odd times patchy

Delivery was simple and predictable

Couldn't believe our car was built so quickly. We were kept updated throughout.

Average service . Car in for mot and after initial diagnosis by video had to keep phoning when car was ready When car picked up I had to ask another to move which was obviously been there for a while . Upon collection had to make sure all done

THEY SAID WHEN IT WILL BE READY AND IT WAS

Again a good experience

Happy customer

Helpful and attentive staff and updated you on progress of vehicle service

Everything is explained well, waiting time is not too long, overall service is very efficient.

Because I'm over the moon with the drive and feel

Fast and efficient service with any queries, sorted quickly.

Great service

Quick efficient polite servicing