Staff were very friendly and helpful

All completed, somewhat hassle free

I had booked in this vist 2 weeks before - plus i had been speaking with them due to a scratch i got on my window from my pervious visit. Didn't have been down, Communication terrible, job wasn't finished until the next day.

Easy to book and prompt

Service and MOT completed quickly and efficiently

My car was fixed in a timely manner

It is a long way to go and I had to wait for several hours for the service to finish, just wish you had a garage nearer!

Quite satisfied

Job completed within the time specified and to a good standard.

The service experience from Sycamore Service was spot on! Very friendly staff who seemed to take pride in their work.

Kept me informed on the progress of work

Took longer than told also the service reception advisors did not come over to meet you once you sat in the waiting area they just called out from there desks get clients attention. Not given an update regarding length of time it was taking.

All fine

Professional and courteous

No problems, all ok

Everything went very smoothly and the staff were quick and helpful with any questions I had.

convenient for work, discount through Phantoms.

First time using the service- no baseline or other experience to compare

Fantastic all round. Again, special mention for Jack who was honest, friendly, helpful and patient throughout the purchase process. Also, not pushy at all, which made the decision even better.

Very satisfied and all staff were friendly and was contacted when my vehicle was ready

fast, efficient and friendly service

As normal very helpful and always willing to help.

Helpful staff . Completed work on time

Great service by Jack. Listened to what I wanted and talked through my options with me

Not pushy but quick response to emails and phone calls

I needed to get my car back at lunchtime due to personal circumstances and the garage put my car in early to achieve this.

Courtesy car not clean at all. When I pointed this out there was no offer of a clean car.

Great team at sycamore

I always felt at ease, questions answered satisfactorily and a very pleasant manner from the salesman, Duane.

Disappointed when booking service. Told it would be ready to collect mid afternoon and made arrangements, but on the day told 5pm. So had to wait 2 hours and they forget to valet the car. Hope it's not your usual standard as it's my first mini!

Always had a great service from mini... especially Duane Tomaselli who's so lovely and patient in his approach to selling and finding the right car for me...

The overall package from concept to after service

The service provided was great and all staff were very accommodating. The initial price estimate for the service was way too high and seemed to be a bit of guesswork. Fortunately the final bill was more realistic.

Dan Gover and the rest of the team are professional and customer focused. Dan organised a test drive followed by a 48hr extended test drive which helped me to decide which model and specification to order. Worth the wait to get the new LTI model.

Great service from start to finish

The car makes a gentle knocking noise in first gear when driven under 10mph and this issue has not been resolved. A tyre warning light come fault was identified at my appointment but has also not fixed as I have had the warning since visiting.

dropped car off and gto lif to work then picked up when finished very good service

Easy to deal with efficient and explained everything

First rate customer service. Made to feel very special

incredibly slick and smooth service, fully informed of process, time etc so no unexpected delays or costs

Everything that needed to be done was done and in the time stated. All the charges were explained.

First rate service.

Good drop off and pick up service

ease of checking my Mini in and my car was washed!

Checks were completed and I was given feedback on them. Kept up to date on what was happening.

Everything was very satisfactory

Took my car in for an not at a time which suited me and collected after work. Very convenient

Completed everything requested

Because you offer an excellent service.

Because nothing corresponds to the original offer. No car available, charged when I was told it was free, never told about the transport service until recently. And the fact that I had the opportunity to see the difference when I was in Hailsham .