Because I'm over the moon with the drive and feel

Fast and efficient service with any queries, sorted quickly.

Great service

Quick efficient polite servicing

Efficient quick service, knowledgeable staff. Good explanations of service to car.

Well looked after

Shocked and lied to.

Good service and friendly staff

Very relaxed and comprehensive. No high pressure.

Very pleased

Serviced carried out in good time

Receptionist and waiting facilities excellent.

When brought my car in on 1 May 2019 the service that I and my mini received was excellent. However, when I brought my car in for its MOT on 12 April 2019 I was not so happy. There was no opportunity to give feedback about that visit.

service of bringing the car to me was excellent also follow up questions about how things worked were answered immediately by Rose

Again it was the lack of communication, l had to contact the dealership to get an update. It improved when someone else took over the communication

Whilst the service was carried out in a professional manner and the 'software fix' was successful in rectifying the issue, I am disappointed that I was made to pay when I consider the issue was a fault leaving my car insecure.

As above

My warranty claim was dealt with in a professional and timely manner.

It was the whole thing badly organised lack of communication and front line staff not helpful at all advised I was not one of their most important customers ???

Efficient, kept informed of progress. Polite friendly staff. I did experience difficulty in contacting Sycamore service by phone but understand they have been extremely busy with recalls for BMW ? Once the process of booking started it was seamless.

Poor communication. You never replied to a promise of a return phone call after 48 hours and trying to ring your service department results in holding on for so long I gave up

The garage delivered the car to me went through everything

I've brought my car in for its service & mot in recent months. And both times I was promised it would be clean. And it wasn't. When I dropped it off for my recent Mot 2 weeks ago. It still hadn't been cleaned after mentioning last time it wasn't.

Job well done car cleaned well not sure about Vidio

Very professional and great customer service from start to finish.

Like I said above. Everything was very clear and very smooth.

The service centre managed to fit in a service that I hadn't booked,

Very smooth process

They never rushed us gave us all the time and information we needed, remembered our name each time we made a visit, they informed us at each stage of the build and on collection made it so special thank you

Booked car in for service and mot. Was told computer said no to service,had to wait another 6 months or 2500 miles. You did a health check,and advised me brake pads worn,engine oil top up required,all jobs that could have been done .

Accused of 'taking up two parking spaces' by an employee in the car park and he then told me he needed to park my car because he had to squeeze as many cars in as possible! Overcharged so had to phone back to be refunded.......

Duane and Nathan were very helpful in setting up the Mini and explaining everything.

There was no courtesy car available but I took up the offer of being driven 12 miles back to my house and collected again at the end of the day. Really useful.

I was very satisfied, but being told my car was ready for collection I still had to wait about 20 mins, there were no other customers in the centre and all the staff were free at their desks....

Hard to speak to advisors always with other customers or not available

I was kept informed through the day on my car's progress. My car was parked and nice and clean all ready for me at the arranged collection time.

There was come confusion on where my car was being collected from but it was picked and returned in good time. My car is due an MOT at the same time, this wasn't mentioned or offered.

Box not big enough happy to have a follow up call to say why

Helpful, efficient, informative

Couldn't do enough for me.

Rose was helpful from the moment we walked into the showroom. We didn't buy on our first visit but we didn't feel pressured into anything and didn't feel like we were wasting her time.

Extremely helpful and knowledgeably sales person

advice, interaction & straight forward nature of transaction handled well by sales person (Duane Tomaselli) & Gerald ??? (finance). No issues, professional, courteous & efficient.

No issues, dealt with very efficiently

I WAS VERY PLEASE WITH IT ALL AND JACK KEPT ME INFORM FROM THE CAR BEING BUILT RIGHT UP TO THE DAY I GOT THE CAR