The Mini is exactly what I ordered and all the staff involved were friendly and knowledgeable.

All went very well, thanks

First class service

Very good experience

All staff are well trained and proud of their job and the cars they sell

Has I said I do feel that the friendliness has gone.

Excellent service, and support

Polite quick

I was kept informed all the way through the process.

Great service team, polite, helpful and explained in plain English what was done on the service. Dropping a star for keeping us waiting on pick up in spite of calling me to say car was ready.

Efficient, effective and friendly.

I would have been completely satisfied but for the wait to get my car booked in; I also miss the offer of a curtesy car for the day as we have four children so losing a car for the day causes issues

Kept up to date with progress of work

All went smoothly

Everything worked as it was meant to and at the right time.

The work was carried out efficiently and I was kept fully informed.

Excelent salesperson who explained clearly, did not over pressure and communicated in a timely and appropriate manner

The staff to whom I spoke were friendly, courteous, and gave me all the assistance needed

very good customer care was kept informed of work progress

Sycamore took care of everything, including tempting me into another vehicle in the line up

Good communication at all times

I did book my mini service well in advance and requested a courtesy car. I was given a large new BMW which was the car being used by the member of staff who served me. My own car was returned after only needing an MOT and had been cleaned for me.

Rose went above and beyond to fulfil the delivery date and was fantastic

Very comfortable waiting area. Free hot drinks & fruit.

Good survive, but took a long time

Service & upgrade & repairs were fine. Car was then washed (30 min) but paperwork was not ready until after wash was completed while I felt it could have been done while the wash was being done

Can always rely on mini to call and remind me of my service.Always very professional and helpful.

Work arranged with pleasant staff and completed on time

Polite, informed, very efficient staff.

A job well done

Staff really friendly and helpful

Very satisfied with the service it just took a little longer than I was told it would.

Friendly, effecient staff

Only parking is a problem

Staff very professional but friendly at the same time. Nothing was too much trouble.

As a previous (3 cars) Mini customer, I have regularly called into the dealership to look at new cars. So buying from people I know & trust is important to me.

All happened as expected. Dealt with courtesy and efficiency.

As above, excellent service

no quibble on repairing scratched window, always a pleasure with sales and service staff at Sycamore, Peterborough

everyone was really lovely

Friendly staff

Only downside was we were not called once the vehicle was ready as promised.

Once the problems regarding the on-line booking tool not passing on the correct information came to light the staff did all they could to remedy the situation, including going out of their way to find me a vehicle to use.

No where to park on arrival at service center but staff all very helpful.

I feel looked after and my needs have been met

Everything was carried out to an excellent standard.

Nothing to fault.

Very friendly and efficient service.

Friendly, helpful and informative staff

No car wash or clean inspite or saying it would be. No explanation about what was done or not. Poor value for money. Expensive