Staff were friendly and kept me informed and the work was done as needed

Mis-sold the MINI TLC package and not happy about it. I was told when I purchased the TLC package that it covered three years or servicing but now I was told it has run out! So I have paid for it for nothing ? I purchased it in jan 2018.

Was kept informed at every stage. Excellent customer service throughout

They fixed the fault under warranty, the two advisors people I saw were really helpful but to be honest it was chaos in there. Too many cars for the space were constantly coming in and out, late for the morning drop off, got the address wrong.

Service light still on

Happy with service and customer service is excellent

The staff were very helpfull and polite from start to finish I was satisfied with the work that was done.

The staff were excellent. lost item in hire car returned. We went to the sales department, which is the opposite side of the road. Please provide map for those not familiar with Peterborough.

Incorrect service info given prior to service

no faults.

It was a little chaotic as the dealership is in the middle of having some building work done

Because I now have to be inconvenienced again with further investigations when it was clearly stated there was an issue prior to the first investigation.

Poor communication. Customer service seems to have lost that personal touch.

Fantastic Treatment

Excellent service

Great service but not very competetive prices.

Jeremy guided us through to making the correct purchase for my needs and pocket!!

Because my car was damaged by a technician when it came to get a part fixed under my extended warranty. This became a huge inconvenience to me as I had to change my plans whilst the bumper had to get fixed and repainted.

Excellent service

Service much slower than stated and had to pick up my daughter.

So easy

Did everything that was asked

All was good

Everything was fantastic.

Everything was carried out as promised.

Friendly and quick service Professionalism was great

Very good although parking can be an issue, although I understand that there are plans to increase customer parking

Service was all good, but parking is a nightmare, no room, cars must get damaged.

Very slick operation that makes you feel its about you.

All questions answered and a very encouraging demo, an experienced knowledgable lady

All work completed as expected. Courtesy car ready for me.

Very efficient and helpfulReally appreciated the lift in an amazing BMWHome

I was seen too as soon as I got there.

The Mini is exactly what I ordered and all the staff involved were friendly and knowledgeable.

All went very well, thanks

First class service

Very good experience

All staff are well trained and proud of their job and the cars they sell

Has I said I do feel that the friendliness has gone.

Excellent service, and support

Polite quick

I was kept informed all the way through the process.

Great service team, polite, helpful and explained in plain English what was done on the service. Dropping a star for keeping us waiting on pick up in spite of calling me to say car was ready.