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Customer Reviews.

service

5

Haven't had a service yet.

06 January 2020

sales

5

Excellent information and help. Kept well informed.

06 January 2020

service

5

Very easy

05 January 2020

service

5

No issues at all, friendly staff.

03 January 2020

sales

5

Sycomore Peterborough brilliant I deal with Dwayne very professional and after care is tops

02 January 2020

sales

5

sales executive has always been very helpful an professional with last two handovers

30 December 2019

service

5

Great video! Complete confidence in all staff

27 December 2019

service

3

Had 3 tyres fitted as planned but had to wait while someone went off to collect then as they had not been ordered in.

27 December 2019

service

5

Very good feedback on actions carried out and outcomes, including helpful video. Collection from home of my car and return.

20 December 2019

service

5

Very professional staff who looked after us very well. Thanks

20 December 2019

service

5

Service with a smile, great communication, reasonable prices

16 December 2019

service

5

Service centre staff polite, knowledge and friendly. Went through all the paperwork from service and MOT so I understood what work had been carried out. Loved the little video of of my car in the workshop too.

14 December 2019

sales

5

We felt that once we had made our decision then again the service and the customer care is exactly as we would expect.

13 December 2019

sales

5

Did exactly what they said

12 December 2019

service

1

Difficult to recommend a garage that charges £118 for an hours labour (and which hasn't fixed the problem). Customer service was ok, but too many mixed stories on what could / couldn't be done to fix the issue and what was done.

12 December 2019

service

5

They were very good in every way

12 December 2019

sales

5

As with the first answer, the sales executive was very professional throughout the process

11 December 2019

sales

5

Jack Howard was excellent , very helpful and professional.

10 December 2019

sales

5

From start to finish i was very happy how my new mini was started and finished. and to see it in the show room when i collected my mini was fantastic.

10 December 2019

sales

1

Kept hanging around for hours completely ruined the whole experience and thrill of collecting a new car

10 December 2019

sales

5

great customer service and great coffee

08 December 2019

service

5

all done time

29 November 2019

sales

5

The retailer very attentive and friendly.

28 November 2019

sales

3

As detailed above, purchase process and sales man where good, second part was disappointing

27 November 2019

service

5

Always excellent care and attention

25 November 2019

service

4

Everything was done well and on time. Car looked good when I picked it up and everything I asked for had been looked at.

22 November 2019

service

5

The quoted time was accurate and the visit went very smoothly with no unnecessary wasted time

22 November 2019

service

5

Amazing all round

19 November 2019

service

2

Nothing further to report.

18 November 2019

service

5

Nothing was a problem. Very nice staff and so friendly.

18 November 2019

sales

5

Great service, accommodating and hassle free.

14 November 2019

service

5

Always very happy with the service

13 November 2019

service

5

Extremely polite & happy staff. Make you feel like they want to be there & help you.

11 November 2019

sales

5

Again it was staff, product and environment

10 November 2019

service

3

Unable to access service price on iPhone. Price appeared to jump too hi within 18 mths. Rear brake pads from 129 to 173. Quoted 3 different prices for front brake pads - 185 to 209. Paid 185 - as 'out of warranty'. Should be one price only.

10 November 2019

service

1

I have raised a formal complaint in relation to the service I have received and even now this is not being taken seriously and MINI are refusing to investigate and respond. The advisors failed to log details of my defect and failed to return my calls

07 November 2019

service

5

Because I was completely satisfied

07 November 2019

service

2

Poor servicing and warranty damage to my car has worsened as told to wait two years and will be addressed during servicing. Inputted incorrect service data into my car computer. Car incorrectly displaying no service needed.

07 November 2019

service

5

Prompt service

05 November 2019

service

4

I book my mini in for Saturday am with a courtesy car. I'm always advised that it is not possible to have a courtesy car on a Sat, when I ask them to check, it always a yes. It would be great if they just said yes straight away without the argument.

05 November 2019

service

5

Excellent service, polite, welcoming and lent vehicle whilst mine off the road for repair.

04 November 2019

service

5

every thing was done and ready when they said it would be

04 November 2019

service

4

All good

04 November 2019

service

5

Taken home and collected at time stated. Work carried out and advise given.

03 November 2019

service

5

Extremely happy. Great service and well looked after.

03 November 2019

service

5

Service administrator. Georgina was great. Her whole approach and communication spot on

02 November 2019

service

4.5

The service team at Sycamore Peterborough is always great. This time I didn't get the email with the video that I always get. That is the only reason I didn't score 5.

02 November 2019

service

5

The car was ready within the expected timeframe and I was given helpful information about future services.

31 October 2019

service

5

Friendly, accommodating and friendly service team. Did everything I asked and informed me of what had been done in the service.

29 October 2019

service

5

On this occasion I can't fault the service.